Support

Contact

sales@retrogradefx.com

We take pride in the quality of the effects that we build.  If you are concerned that you have received a defective product, or if a product is damaged and needs to be repaired, please contact us.  We will always do our best to ensure you have a great experience with your pedal.

Returns

RetrogradeFX will issue a full refund for products returned within 14 days of receipt, only if they are in new condition and show no signs of use.  Return shipping cost is the responsibility of the buyer, and refunds will be issued only when the return is received by RetrogradeFX.  If you would like to return an item, send an email to the address above within 14 days of receiving the item.

Repairs

Pedals take a lot of abuse.  We do our best to create rugged designs that will last years.  If you have one of our pedals that needs repair, please contact us at the address above.  We are happy to repair pedals under warranty, as well as pedals that are beyond the terms of warranty.  For non-warranty repairs, we will  provide repairs at a reasonable cost.  We only offer repairs for our designs and modifications.

Limited Warranty

Products built by RetrogradeFX are covered by a 180-day limited warranty that guarantees against defects resulting from faulty workmanship or material failures that occur during recommended use.  Repairs made under warranty will be made at no cost to the buyer.  Shipping cost for repairs is the responsibility of the buyer.  For warranty repairs, RetrogradeFX reserves the right to replace a defective unit with a new unit at our sole discretion.

Exclusions

This warranty does not cover damage resulting from abuse or misuse of the product.  It does not cover products with unauthorized alterations, and it does not cover damage caused by use with improper or faulty power supplies, improper storage, or exposure to fire, flood, natural disasters, etc.  Warranty coverage does not extend to loss or theft.

Limited Liability

Warranty coverage does not extend beyond repair or replacement of products during the warranty period.  Under no circumstances will RetrogradeFX be liable for more than the amount of the purchase price.  RetrogradeFX and its owners will not be held liable for damages resulting from use of product, including, but not limited to, damage to other equipment, lost profits, or damage to other property.  No other warranty is implied.  By using the product, the user accepts the terms of this warranty.